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  • Profile Image

    Email on your Bounce List

    Asked by blossomsfm on April 06, 2017 at 12:03 PM

    Hello,

     

    Is there a way remove our email (orders@blossomsfm.com) from your bounce list.  I'm not sure why it suddenly went from working to being on your bounce list.

     

    Thanks,

     

    Eve

  • Profile Image

    Answered by Sven on April 06, 2017 at 01:19 PM

    This happens for several reasons, usually because your mail service provider rejects messages due to suspected spam. 

    You can remove yourself from the bounce list, please follow this guide to do so:

    How to Remove Your Email Address from Bounce List

    You might also want to look at the guide below, to prevent this issue from happening in the future:

    How to Prevent Email Bouncing Related Issues

     

    Thank you.