My payment form says Please wait.... when the submit button is clicked and never moves on

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    dmichaels
    Asked on April 08, 2017 at 02:31 PM

    I have one user who cannot make a payment using my Online Donations v2 payment form.

    She tried 3 times and provided a screen shot of the last attempt.

    When she clicks Submit, it says Please... wait and never moves on.

    I used the form 3 times yesterday as have others, without a problem.

    Some used it prior to and some after the problem user.

    Any ideas?

    Thanks,

    David

  • Profile Image
    Welvin
    Answered on April 08, 2017 at 10:34 PM

    This is a possible conflict the page, especially the form is embedded using our default script method. You can fix this by re-embedding the form using our iframe codes.

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if the issue persists with the iframe method.

  • Profile Image
    dmichaels
    Answered on April 09, 2017 at 11:16 PM

    Thank you.

    That worked.

    David