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    Why I'm not receiving submission emails?

    Asked by ramblenos on April 20, 2017 at 04:39 AM

     

    Urgent, I do not get forms notification by email.

    *EDITED: IT ALREADY WORKS, WHY DOES THIS HAPPEN?

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    JotForm Support

    Answered by Nik_C on April 20, 2017 at 04:58 AM

    It could happen that your email ended in the Bounce list. I checked your logs and I found out that this email is in the Bounce list: lazaro@ramblenos.com.

    The reason is below:

    Reason(s) : smtp; 550 5.1.1 <lazaro@ramblenos.com>: Recipient address

    I removed it from the Bounce list so submissions should go through now. I would advise you to check this guide on how to prevent such issues. Also, you can check this guide on how to check and remove emails from the Bounce list.

    We're sorry for the inconvenience. 

    If you have any further questions please let us know.

    Thank you!