What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm not receiving submission emails?

    Asked by ramblenos on April 20, 2017 at 04:39 AM


    Urgent, I do not get forms notification by email.


  • Profile Image
    JotForm Support

    Answered by Nik_C on April 20, 2017 at 04:58 AM

    It could happen that your email ended in the Bounce list. I checked your logs and I found out that this email is in the Bounce list: lazaro@ramblenos.com.

    The reason is below:

    Reason(s) : smtp; 550 5.1.1 <lazaro@ramblenos.com>: Recipient address

    I removed it from the Bounce list so submissions should go through now. I would advise you to check this guide on how to prevent such issues. Also, you can check this guide on how to check and remove emails from the Bounce list.

    We're sorry for the inconvenience. 

    If you have any further questions please let us know.

    Thank you!