why do you keep putting my email on the bounce list.

  • autoglassofillinois
    Asked on April 20, 2017 at 3:03 PM

    I have to check everyday to see if I am on the bounce list.  I am loosing business every time you do this.

  • David JotForm Support
    Replied on April 20, 2017 at 4:20 PM

    ATT.net addresses tend to block emails much more frequently than services such as Gmail.  When emails are blocked or filtered as spam, it causes our spam score to go up and can result in all emails from our services being blocked.  For this reason, we need to prevent emails from being sent when addresses block emails.

    To prevent this, you can send your notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or change your recipient address to an address on another service such as Gmail that does not filter emails quite so strictly:

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address