- wallfrogAsked on April 21, 2017 at 11:49 AM
- AIDANAnswered on April 21, 2017 at 01:17 PM
Please note that the addition of your email to the bounce list is a defensive and reactive measure to issues on the other side. We do not actively seek to include our customers emails to the bounce list.
We tried to explain this in the beginning of our guide on how to remove an email address from the bounce list here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Quoting from the guide above:
There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.
Finally, please see our guide on how to prevent email bouncing related issues here: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you need further assistance please let us know. We will be happy to help. Thank you.