What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please stop adding my email to the bounce list

    Asked by wallfrog on April 21, 2017 at 11:49 AM

    accounts@wallfrog.com

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    JotForm Support

    Answered by AIDAN on April 21, 2017 at 01:17 PM

    Please note that the addition of your email to the bounce list is a defensive and reactive measure to issues on the other side. We do not actively seek to include our customers emails to the bounce list.

    We tried to explain this in the beginning of our guide on how to remove an email address from the bounce list here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Quoting from the guide above:

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

    Finally, please see our guide on how to prevent email bouncing related issues here: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you need further assistance please let us know. We will be happy to help. Thank you.