What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I use an encryption service such as ProtonMail to send a notification email?

    Asked by thatchamtornadoes on April 24, 2017 at 09:33 AM
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    JotForm Support

    Answered by Welvin on April 24, 2017 at 10:59 AM

    If you mean to use your ProtonMail as the sender email in the form, unfortunately, ProtonMail does not support IMAP, SMTP, and POP3 setup. You can read it here: 

    https://protonmail.com/support/knowledge-base/imap-smtp-and-pop3-setup/ 

    You may consider a non-protonmail email address to set up your own custom sender email.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

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    Answered by thatchamtornadoes on April 24, 2017 at 12:25 PM

    Thanks you for the quick response.

    I have created a membership form which contains the name, dob and some medical information for the child of the person competing the form. While I am happy that both data entry via your https site and data storage is secure on your European servers are secure, I would like to forward this 'sensitive' data to the named 'manager' email address in the form. I don't believe I can do that securely by a notification email. I use yahoo as my email provider and have no control over the recipient email provider.

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    JotForm Support

    Answered by BJoanna on April 24, 2017 at 02:39 PM

    If you want to forward 'sensitive' data to the named 'manager' email address, but you do not want to use email Notification that contains all data, you can delete email Notification table and create report of your form submissions that is password protected and send it to the manager email address. 

    How To Create Form Reports in JotForm

    You can also encrypt your form. This way data will be encrypt on submission page of your form and inside of email Notification that is sent to the manager email address. You will also need to provide manager encryption key, so that he/she can decrypt the data. 

    More about encrypted form you can find here:

    Introducing Encrypted Forms: The Ultimate in Online Form Security

    Encrypted Forms and How to Use Them

    Please note that reports will not work if form is encrypted. 

    Let us know if you need further assistance.