- midwestrentalserviceAsked on April 27, 2017 at 12:31 PM
All Notifications and Auto Response # 2 that are set up are not sending emails after the submissions. This is a free account. What can I do?
- JotForm SupportBJoannaAnswered on April 27, 2017 at 02:47 PM
I have checked email history logs on your account and I saw that two of your email addresses are on the bounce list. All other emails are sent successfully.
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 553 5.3.0 alph153 DNSBL:ATTRBL 521< 188.8.131.52
I have remove email address email@example.com from the bounce list. Other email address firstname.lastname@example.org is not in the bounce list anymore, so I assume that you have removed it from the bounce list.
You can follow this guide on how to check and remove the email from bounce list.
And this guides:
Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.
If you did not received emails that were sent successfully, please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into that folder anymore.
Hope this will help. Let us know if you need further assistance.
- midwestrentalserviceAnswered on April 27, 2017 at 03:43 PMI cheked the bounce list prior to sending in my issue. At that time none of the emails were showing in the list. Still only getting emails to two accounts. Bsw@midwestcat.com and email@example.com. Any ideas why.
Sent from my iPhone
- JotForm SupportMikeAnswered on April 27, 2017 at 06:00 PM
There is misspelled firstname.lastname@example.org email recipient in your condition.