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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting form emails

    Asked by midwestrentalservice on April 27, 2017 at 12:31 PM

    All Notifications and Auto Response # 2 that are set up are not sending emails after the submissions. This is a free account. What can I do?

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 27, 2017 at 02:47 PM

    I have checked email history logs on your account and I saw that two of your email addresses are on the bounce list. All other emails are sent successfully. 

    timothy29@sbcglobal.net is IN the bounce list 

    Reason(s) : smtp; 553 5.3.0 alph153 DNSBL:ATTRBL 521< 129.121.69.167

    I have remove email address timothy29@sbcglobal.net from the bounce list. Other email address tbischoff@midwestcat.com is not in the bounce list anymore, so I assume that you have removed it from the bounce list. 

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    If you did not received emails that were sent successfully, please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into that folder anymore.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by midwestrentalservice on April 27, 2017 at 03:43 PM
    I cheked the bounce list prior to sending in my issue. At that time none of the emails were showing in the list. Still only getting emails to two accounts. Bsw@midwestcat.com and tbischoff@midwestcat.com. Any ideas why.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Mike on April 27, 2017 at 06:00 PM

    There is misspelled jobs@midestcat.com email recipient in your condition.

    Thank you.