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garry54Asked on May 4, 2017 at 11:50 AM
I click "remove from bounce list" but the next time I log in I get the same message.
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RyanCReplied on May 4, 2017 at 11:53 AM
Go to Settings in the bottom, enter the email that is in bounce list, then remove
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BJoannaReplied on May 4, 2017 at 1:25 PM
@garry54
I have checked and your email address is again in the bounce list. Our system gave following result:
ga*****4@be******h.net is IN the bounce list
Reason(s) : smtp; 553 5.3.0 alph159 DNSBL:ATTRBL 521< 129.121.40.22
I have now removed it from the bounce list.
You can follow this guide on how to check and remove the email from bounce list.
And this guides:
How to setup email alerts to prevent email bouncing related issues.
Why I am not Receiving Email Notifications?
Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.
Hope this will help. Let us know if you need further assistance.