- serenecountrycabinsAsked on May 05, 2017 at 09:28 PM
my email keeps getting bumped. Why? How do I fix it? I have a secure websitePage URL:
- JotForm SupportliyamAnswered on May 06, 2017 at 04:41 AM
I checked your email history and noticed that the common aspect of all that those landed on the bounce list are all comcast email addresses. This is because comcast has a highly strict standards on emails. And for this reason that auto-generated emails has a high probability of being marked as spam. For this case, the email notifications which particularly come to you as formatted, and from senders which are known to be used for sending email blasts/broadcasts.
I would suggest to setup your own email as your email sender via SMTP. You can check this guide to know how to setup SMTP on your account: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
You may also review your email activity history to further understand the delivery status of your email alerts: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
If you have questions, please let us know.