How do I get my submissions go to my email?

  • serenecountrycabins
    Asked on May 5, 2017 at 9:28 PM

    my email keeps getting bumped. Why? How do I fix it? I have a secure website 

  • liyam
    Replied on May 6, 2017 at 4:41 AM

    I checked your email history and noticed that the common aspect of all that those landed on the bounce list are all comcast email addresses. This is because comcast has a highly strict standards on emails. And for this reason that auto-generated emails has a high probability of being marked as spam. For this case, the email notifications which particularly come to you as formatted, and from senders which are known to be used for sending email blasts/broadcasts.

    I would suggest to setup your own email as your email sender via SMTP. You can check this guide to know how to setup SMTP on your account: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    You may also review your email activity history to further understand the delivery status of your email alerts: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have questions, please let us know.