What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get my submissions go to my email?

    Asked by serenecountrycabins on May 05, 2017 at 09:28 PM

    my email keeps getting bumped. Why? How do I fix it? I have a secure website 

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    JotForm Support

    Answered by liyam on May 06, 2017 at 04:41 AM

    I checked your email history and noticed that the common aspect of all that those landed on the bounce list are all comcast email addresses. This is because comcast has a highly strict standards on emails. And for this reason that auto-generated emails has a high probability of being marked as spam. For this case, the email notifications which particularly come to you as formatted, and from senders which are known to be used for sending email blasts/broadcasts.

    I would suggest to setup your own email as your email sender via SMTP. You can check this guide to know how to setup SMTP on your account: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    You may also review your email activity history to further understand the delivery status of your email alerts: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have questions, please let us know.