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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF Report: Why it does not look like my web form?

    Asked by bargelady on May 11, 2017 at 04:05 PM

    Hello - when I preview my form, a very nice color version appears with our logo.  We love this!  

    However, when I PDF any of the submissions, the format disappears, as does the color and logo.  The format and style prints out completely different than what is viewed in the preview.  I want the PDF to print out the way that it is previewed....HELP!


    Here is how it prints out






    Page URL:

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    JotForm Support

    Answered by Kevin_G on May 11, 2017 at 05:30 PM

    The PDF report will be different compared to the web form, it cannot have the same layout since PDF readers cannot interpret all the resources a web form needs to work. 

    However, you could customize your PDF report and add your logo as well as custom text, please check the following guide that will help you to customize your report: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report 

    You could also enable the show headers and texts option on your submissions page of your form so you get all the static text and header images you have added: https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF

    If you have any question, please let us know.