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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My email keeps getting on the bounce back list

    Asked by kmolen on May 13, 2017 at 05:23 PM

    I have contacted you before about my email being on the bounceback list. You asked me to contact you when it happened again. I haven't taken it off yet so that maybe you can see why it keeps getting put back on that list. Any help is appreciated.

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    JotForm Support

    Answered by Kevin_G on May 13, 2017 at 09:45 PM

    I have checked your email address and it has been added to our bounce list due to the following reason:

    Reason(s) : smtp; 550 SC-001 (SNT004-MC8F7) Unfortunately

    I would suggest you to add the JotForm sender emails to your safe list, this should help to avoid emails being marked as spam or junk and bounce back emails from your forms. 

    You could also follow this guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Another way to avoid bouncing would be using an SMTP sender, this guide will provide you more details about it and how to set your custom sender: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.