- rnilsAsked on May 17, 2017 at 10:02 AM
every time I log in it tells me that my email address is on your bounce list, why is that?
- AIDANAnswered on May 17, 2017 at 11:00 AM
I have checked your email address against our bounce list and found that it's currently not in.
We tried to explain the reasons that lead to the inclusion of an email address to the bounce list, in our guide on how to remove an email address from the bounce list here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Quoting from the guide above:
There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.
To prevent email bouncing related issues, please see our guide here: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
I hope this helps. If you need further assistance please let us know. Thank you.