What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it different accessing the paypal widget from a mobile phone?

    Asked by Jim McDaniel  on May 17, 2017 at 07:18 PM

    I actually have 3 questions

    1. do iphone users have to access the integrated paypal form differently? I has several people tell me that they had to click on "web" at the bottom of their screen in order to access the payment information.

    2. Does that apply to all mobile phone users?

    3. is it possible to set it up so that the payee receives a receipt or notification that their payment went through or not?

    Page URL:
    https://www.amazonadventures.com/payment.html

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 17, 2017 at 09:30 PM

    1. Do iPhone users have to access the integrated PayPal form differently? I have several people tell me that they had to click on "web" at the bottom of their screen in order to access the payment information. 2. Does that apply to all mobile phone users?

    I tried to access your form on your website on an iPhone emulator and I was able to replicate it. I have to click the "Web" version so that the form on the site will appear. 

    However, if you test to access your form alone (https://www.jotform.com/62424563302145) it should be accessible in web view or in mobile view. Perhaps the issue is due to how the form was embedded on the site. Could you please try re-embedding the form using the iFrame method? Here's the guide on Getting the form iFrame code.

    3. Is it possible to set it up so that the payee receives a receipt or notification that their payment went through or not?

    In order for the payee to receive a notification on their end if their payment went successfully or not is to enable the IPN settings on your PayPal Account. Please refer to this guide on How to Enable IPN on your Paypal Account.

    Regards.

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 17, 2017 at 09:34 PM

    Sorry, I just noticed that you are using PayPal Pro Payment Gateway on your form.

    Here's the guide for enabling the IPN settings for Paypal Pro: How to Enable IPN for Paypal Pro.

    Regards.