What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I out of Submission Storage?

    Asked by 281janitorial on May 24, 2017 at 03:30 PM

    Hi support,

     

    My account is saying that I am out of submission storage.  I've never had this issue in the past and I know that I haven't had 100 submissions this month.  Since you've made changes to your plans my services has been downgraded and I've been with you company for many years.  Please let me know what can be done to restore my service.

    Thank you,

     

    Lavell

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 24, 2017 at 05:07 PM

    Hello Lavell,

    The total submission storage and monthly submission are not the same.

    For the monthly submissions, your limit as a free user is 100 submissions per month and it will reset back to 0 every first day of the month. For the total submission storage, your limit as a free user is 500 total submissions storage means that it is limited to a total of 500 submissions in their account. For every submission exceeding the 500 will cause for the oldest submission in the account to be removed. 

    You can delete the submissions in order to clear your total submission storage. Here's a guide on How-to-Delete-Form-Submission-Data. Keep in mind that deleted submissions are not recoverable. 

    Hope that helps. If you have questions or need more clarifications, please contact us again.

    Thank you.

  • Profile Image

    Answered by 281janitorial on May 24, 2017 at 05:43 PM



    Ok I understand now.  So if I upgrade to the storage level it won't affect my forms that have been grandfathered in correct?Thanks,Lavell ThompsonAccount Executive                  Notice: This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communications is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you---- On Wed, 24 May 2017 14:07:17 -0700 JotForm wrote ---- A new response has been received: Answered by John_Benson Hello Lavell, The total submission storage and monthly submission are not the same. For the monthly submissions, your limit as a free user is 100 submissions per month and it will reset back to 0 every first day of the month. For the total submission storage, your limit as a free user is 500 total submissions storage means that it is limited to a total of 500 submissions in their account. For every submission exceeding the 500 will cause for the oldest submission in the account to be removed.  You can delete the submissions in order to clear your total submission storage. Here's a guide on How-to-Delete-Form-Submission-Data. Keep in mind that deleted submissions are not recoverable.  Hope that helps. If you have questions or need more clarifications, please contact us again. Thank you. View this thread on browser » Unsubscribe Thread 1495660037




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  • Profile Image
    JotForm Support

    Answered by Jim_R on May 24, 2017 at 07:30 PM

    Upgrading from the Free Plan to the Storage Plan will keep things the same except for the Total Submission Storage limit. It will jump from 500 to Unlimited.

    You can find the complete breakdown on your Account's Upgrade page. If you have more questions, don't hesitate to ask.

  • Profile Image

    Answered by 281janitorial on May 24, 2017 at 08:43 PM



    Ok thank you!Notice: This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communications is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you---- On Wed, 24 May 2017 16:30:17 -0700 JotForm wrote ---- A new response has been received: Answered by Jim_R Upgrading from the Free Plan to the Storage Plan will keep things the same except for the Total Submission Storage limit. It will jump from 500 to Unlimited. You can find the complete breakdown on your Account's Upgrade page. If you have more questions, don't hesitate to ask. View this thread on browser » Unsubscribe Thread 1495668617




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