What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded acccount

    Asked by TheOpenCentre on May 31, 2017 at 06:48 AM

    Hi,

    I have upgraded my account, payment was made through paypal successfully.

    Why is it not reflected on my account?  It's still prompting me to upgrade.

     

    my account:  info@theopencentre.com.sg

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    JotForm Support

    Answered by Charlie on May 31, 2017 at 07:19 AM

    I checked your account with username TheOpenCentre and it is already in Bronze monthly plan.

    Please log out and log back in to your account to see the changes. You can also check your Account->Profile page to see your account type, it should show "Bronze". 

    You can also check your Account->Billing page to see the subscription date and the invoices of your payments.

    You can also check this guide to learn more about the account usage and limits: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits 

    I hope that helps.