What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I keep my autoresponses from going into peoples spam folders?

    Asked by cedars1919 on June 22, 2017 at 03:18 PM
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    JotForm Support

    Answered by jonathan on June 22, 2017 at 03:36 PM

    If the jotform email sender (i.e. noreply@jotform.com) is being filtered as spam email by your autoresponder recipients, you can instead assign your own email as the sender email.

    User guide: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Another method is to use your own SMTP email settings and assign your own email as the sender email.

    User guide: How-to-Setup-SMTP-for-a-Form

    I hope this help. Let us know if you need further assistance.