- tammypotterAsked on June 28, 2017 at 10:22 AM
Hi! I have used your services before. 2 questions. 1.) It is giving me error about the email address. It is my ONLY address and keep going in there to fix it but i am NOT getting emails when someone fills out form. 2.)i had 100 people fill out form and i was only on basic free plan. i just upgraded to the 1000 one will i lose any of the people over the 100 mark before i upgraded?
my account is tammy potter with email firstname.lastname@example.org
- JotForm SupportJanAnswered on June 28, 2017 at 12:22 PM
Your email address is on the bounce list. This is the reason why you are not getting the email notifications.
I have removed it from the bounce list now. You should be able to receive new notifications. I checked your form and I can verify that the notification is configured properly. You may want to add (email@example.com) to your Contacts or Address Book.
If this issue keeps on happening, I recommend you use your own SMTP server as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.
I created a separate thread for your next question. Please wait for my reply on this thread: https://www.jotform.com/answers/1186140.