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    Not getting emails when someone fills out the form

    Asked by tammypotter on June 28, 2017 at 10:22 AM

    Hi! I have used your services before. 2 questions. 1.) It is giving me error about the email address. It is my ONLY address and keep going in there to fix it but i am NOT getting emails when someone fills out form. 2.)

    i had 100 people fill out form and i was only on basic free plan. i just upgraded to the 1000 one will i lose any of the people over the 100 mark before i upgraded? 

     

    my account is tammy potter with email pottertammy@sbcglobal.net 

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    JotForm Support

    Answered by Jan on June 28, 2017 at 12:22 PM

    Your email address is on the bounce list. This is the reason why you are not getting the email notifications.

    I have removed it from the bounce list now. You should be able to receive new notifications. I checked your form and I can verify that the notification is configured properly. You may want to add (noreply@jotform.com) to your Contacts or Address Book.

    If this issue keeps on happening, I recommend you use your own SMTP server as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.

    Please check these threads: 
    Why-I-am-not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

     

    I created a separate thread for your next question. Please wait for my reply on this thread: https://www.jotform.com/answers/1186140.

     

    Thank you.