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    I still can't get the email sent after a form is received to show my email address rather than JotForm

    Asked by browardmol on June 30, 2017 at 03:52 PM

    This is a copy of the email I received

    Adult March of the Living
     
     
    Trash
    x
     
     
     
    JotForm via jotform.com 
    12:49 PM (2 hours ago)
     
    to me
     
     
     
     
     

    Thank you for your application to the 2018 Adult March of the Living. Please watch your email for information which will be sent to you shortly. If you need to apply for, or renew your passport, please do so quickly, as it can often take a long time to arrive.

    Do not forget to submit your deposit.  Checks or money orders may be mailed to:  March of the Living, 5890 S Pine Island Road, Davie, Fl 33328

    Visa or MasterCard are also accepted and you can make your payment here

    Feel free to contact me with any questions or concerns you may have about the March.  I can be reached at 954 660 2077 or rbaltuch@orloffcaje.org

     

    Rochelle Baltuch

    Director, March of the Living

    Orloff Central Agency for Jewish Education

    This is a copy of the email jotform says it sent (taken from my account information on emails

    This is a copy of the email jotform says it sent (taken from my account information on emails

     

    From: JotForm (rbaltuch@orloffcaje.org,) 

    To: rbaltuch@gmail.com 
    Subject: Adult March of the Living 
    Status: SENT
    Fri, 30 Jun 2017 12:49:29 -0400Details

    Thank you for your application to the 2018 Adult March of the Living. Please watch your email for information which will be sent to you shortly. If you need to apply for, or renew your passport, please do so quickly, as it can often take a long time to arrive.

    Do not forget to submit your deposit.  Checks or money orders may be mailed to:  March of the Living, 5890 S Pine Island Road, Davie, Fl 33328

    Visa or MasterCard are also accepted and you can make your payment here

    Feel free to contact me with any questions or concerns you may have about the March.  I can be reached at 954 660 2077 or rbaltuch@orloffcaje.org

     

    Rochelle Baltuch

  • Profile Image
    JotForm Support

    Answered by Jan on June 30, 2017 at 05:17 PM

    I can see that you are using Verified Custom Sender Address as the Sender Email of your Autoresponder. This option sends the email alert on behalf of you but will still come from JotForm's mail servers. This means that the email will still come from jotform.com domain.

    Please use your own SMTP server instead, here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    Hope that helps. Thank you.