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    Why my email address is in the bounce list?

    Asked by Outahere2travel on July 07, 2017 at 11:35 AM

    I am getting a message that my email bounced back but that is my correct email. Paula@outahere2travel.com


    Thank you

    Paula Austin

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    JotForm Support

    Answered by Kevin_G on July 07, 2017 at 01:36 PM

    Your email has been added to our bounce list due to the following reason: 


    P***a@o******e******l.com is IN the bounce list 

    Reason(s) : smtp; 552 5.2.0 bBFC1v03E3TMg5M01 - bBFC1v03E3TMg5M01BFDQc

    I have already removed it so you should receive emails now, I would also recommend you to check this guide in order to avoid bouncing: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    This guide will also help you to check and remove an email address from our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If the issue still persists, please ask your email provider to whitelist our IP addresses, you will find such info here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.