What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing form submissions

    Asked by Karen Joy on July 09, 2017 at 04:08 AM

    Two clients have told me they have filled out my "Questions" form and submitted it but I haven't received it. One on the 2nd of July and the other on the 7th of July. They submitted one each of my other two forms and they both arrived in my inbox.

    Can you help please? Jotform has been very reliable up to now and I appreciate being able to use it.



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    JotForm Support

    Answered by Mike on July 09, 2017 at 04:25 AM

    Thank you for contacting us.

    Our system is showing 5 entries submitted to your forms this month. The 'List of Questions Form' has one submission received in July, you can check the entry via submissions page at JotForm.

    If one submission is missing, unfortunately it means that our servers never received it. For example, it might be related to unstable internet connection on user's side during submission, issues with user's browser or something else.

    If you need any further assistance, please let us know.

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    Answered by KarenJoy on July 10, 2017 at 06:43 AM
    Thanks. I did manage to find one that came with the clients name in front
    of the jot form norepley email address. usually they seem to have the jot
    form no reply address alone.
    The other didn't arrive.
    Thanks for your help
    Kind Regards
    Karen Joy
    *Life Between Lives Regression*
    77 North Maleny Road
    North Maleny QLD 4552
    Tel: 0488 634 222
    Email: karen@lifebetweenlivesregression.com.au
    Website: http://lifebetweenlivesregression.com.au
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    JotForm Support

    Answered by Kevin_G on July 10, 2017 at 09:48 AM

    I can see you have some email fields on your form and an email auto-responder, did your user fill the email field? 

    If so, then he should have received the email or at least the log should be showing up in the email history. 

    You may ask your user with the information he submitted and then check the email history in order to find if the submission was sent via email.

    This guide will help you checking your email history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    We will be also glad to further check on our end in order to find the submission. 


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    Answered by heathersearsphotography on July 10, 2017 at 11:02 AM

    Is jotform down in this aspect??? I'm having the same problem. But yet I have a screenshot from the client where it shows she's paid on her end but I have absolutely nothing on my end!

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    JotForm Support

    Answered by Kevin_G on July 10, 2017 at 12:25 PM


    I can see you have already opened a thread about this issue, we will help you as soon as possible here: https://www.jotform.com/answers/1195224