What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are the regular text fields not showing when the form is not submitted?

    Asked by bpd_admin on July 13, 2017 at 01:30 AM
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    JotForm Support

    Answered by BJoanna on July 13, 2017 at 03:52 AM

    I am not sure if I understood your question correctly. Do you mean that text fields are not shown inside of email Notification and on submission page, when the form is submitted?

    Text fields will not be shown inside of email Notification. Only input fields will be shown by default. However you can customize your email Notification and add your text. 

    How to Edit the Email Template for Notifications and Autoresponders

    If you want that text fields from your form are show on submission page, then you need to check "Show Headers and Texts" option in the form submissions page. Inside of this guide you can find how to do it:

    How to Show Headers and Text in the PDF

    If I did not understood your question correctly, please provide us more details about your issue and provide us ID of the form you have issues with. 

    Let us know if you need further assistance.