My link on Thank You page is not working

  • loans1234
    Asked on July 16, 2017 at 12:01 PM

    I have link on my thank you page. But it's not working, keeps going to joltform error page. 

  • Jan
    Replied on July 16, 2017 at 12:53 PM

    The link in your Thank You page is working properly. I cloned your form and tested it. After clicking the link, it redirected me to your web page. Here's a screen capture:

    My link on Thank You page is not working Image 1 Screenshot 20

    Is this form embedded on a web page? If yes, please try to re-embed it using the iFrame method. Here's a guide: Getting-the-form-iFrame-code.

    If you're still having issues, let us know. Also, please provide more details about the issue. If possible, please provide a screenshot of the error message you're getting.

    Hope that helps. Thank you.

  • loans1234
    Replied on July 16, 2017 at 1:43 PM
    Perfect thank u.
    Is there a way to remove jotform from the domain when sharing the link?
    ...
  • Jan
    Replied on July 16, 2017 at 2:04 PM

    You can use a custom domain for your forms. Please check this guide: How-to-use-Custom-Domains-with-Jotform.

    Here's an example of a custom domain: http://forms.mycompanydomain.com/form/1234567890.

  • loans1234
    Replied on July 16, 2017 at 3:44 PM
    How can we increase the file upload capacity. We need about 5 mb.

    ...
  • jonathan
    Replied on July 16, 2017 at 4:04 PM

    We will address the next question on its own thread here https://www.jotform.com/answers/1200493