What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My link on Thank You page is not working

    Asked by loans1234 on July 16, 2017 at 12:01 PM

    I have link on my thank you page. But it's not working, keeps going to joltform error page. 

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    JotForm Support

    Answered by Jan on July 16, 2017 at 12:53 PM

    The link in your Thank You page is working properly. I cloned your form and tested it. After clicking the link, it redirected me to your web page. Here's a screen capture:

    Is this form embedded on a web page? If yes, please try to re-embed it using the iFrame method. Here's a guide: Getting-the-form-iFrame-code.

    If you're still having issues, let us know. Also, please provide more details about the issue. If possible, please provide a screenshot of the error message you're getting.

    Hope that helps. Thank you.

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    Answered by loans1234 on July 16, 2017 at 01:43 PM
    Perfect thank u.
    Is there a way to remove jotform from the domain when sharing the link?
    ...
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    JotForm Support

    Answered by Jan on July 16, 2017 at 02:04 PM

    You can use a custom domain for your forms. Please check this guide: How-to-use-Custom-Domains-with-Jotform.

    Here's an example of a custom domain: http://forms.mycompanydomain.com/form/1234567890.

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    Answered by loans1234 on July 16, 2017 at 03:44 PM
    How can we increase the file upload capacity. We need about 5 mb.

    ...
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    JotForm Support

    Answered by jonathan on July 16, 2017 at 04:04 PM

    We will address the next question on its own thread here https://www.jotform.com/answers/1200493