Thank you page not displaying correctly on our Zoey website

  • DSGPerformance
    Asked on July 18, 2017 at 10:21 AM

    Hey there,

     

     

    The thank you page on my test site is not working correctly. I have made sure that using zoeys design tools we had enough space for the form, so I cannot figure this out.  

     

     

    Jotform Thread 1201912 Screenshot
    Page URL: htps://ts239589-container.zoeysite.com/spring-help
  • Kiran Support Team Lead
    Replied on July 18, 2017 at 12:05 PM

    Please try injecting the following CSS code to your JotForm so that the Thank you page should be displaying correctly.

    #stage.form-all {

      height: 325px !important;

    }

    Please get back to us if you need any further assistance. We will be happy to help. 

  • DSGPerformance
    Replied on July 18, 2017 at 12:44 PM
    Do I do this ON jotforms website?
    [image: photo]
    Sean Segal
    Co-Founder at DSG Performance
    Phone 1-866-609-3741 Ext. 101
    <1-866-609-3741?utm_source=WiseStamp&utm_medium=email&utm_term=&utm_content=&utm_campaign=signature>
    Website http://www.dsgperformance.com/




    ...
  • DSGPerformance
    Replied on July 18, 2017 at 12:44 PM
    I have added it on the Jotform site to the form, please let me know if it
    has fixed it.
    [image: photo]
    Sean Segal
    Co-Founder at DSG Performance
    Phone 1-866-609-3741 Ext. 101
    <1-866-609-3741?utm_source=WiseStamp&utm_medium=email&utm_term=&utm_content=&utm_campaign=signature>
    Website http://www.dsgperformance.com/




    ...
  • Kiran Support Team Lead
    Replied on July 18, 2017 at 1:53 PM

    No. It didn't fix the issue. I have also tried changing the height to a different height and the issue still occurs. Could you confirm if you have embedded the form on your Zoey website using the JotForm App from Zoey marketplace? If not, please refer to the blog post below for more instructions to embed the form using JotForm App.

    https://www.jotform.com/blog/296-JotForm-App-Now-Available-in-Zoey-eCommerce-Marketplace

    Let us know if the issue still persists. We will be happy to take a look again. 

  • DSGPerformance
    Replied on July 18, 2017 at 2:44 PM
    I have embedded it using the zoey app
    ...
  • Kiran Support Team Lead
    Replied on July 18, 2017 at 2:58 PM

    Could you try adding the form to the web page using iframe embed code in an HTML field?

    Thank you page not displaying correctly on our Zoey website Image 1 Screenshot 20

    You may get the iframe embed code from the Publish wizard. Please refer to the guide below:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Let us know how it goes so that we can assist you further. Meanwhile, I am also checking if there is any issue with the JotForm App from the market place.

    Thank you!