Change username and password?

  • Profile Image
    Asked on July 19, 2017 at 03:25 AM

    I wish to upgrade but first need to change the User Name and Password - how do I do this ?

  • Profile Image
    Answered on July 19, 2017 at 03:59 AM

    To change your password, first you should go to account settings page just like it is shown in the image below:

    After going to setting page, you will see password edit button.

    Clicking the edit button will take you to changing password.

    For the username question, you should send us the username with three option that you want to choose. If it overlaps we won't be able to change the name you sent that is why you should send it with three options. When you send the names with options, we can change it. 

    I hope this information helps you. For more information, please let us know.


  • Profile Image
    Answered on July 19, 2017 at 05:20 AM


    As mentioned by Becegul, you can log in to your account and change the password in your Account->Profile page

    For the username, you cannot change it in your end, but we can do that upon your request. You can check if the username you want is still available by taking advantage of the "Sign Up" page: In the username field, simply type the username you want, it will tell you if it is still available or not. 


    After finding the available username you want, send it here and we'll update your account. However, please note that if you are using a custom URL on your form, that custom URL will no longer work. You need to recreate the custom URL again to use it. To learn more about custom URLs, you can check this guide:

    For the concern about the upgrade, please note that you are currently in Bronze Yearly plan. To check your plan and invoices, you can follow this guide:

    To learn more about your account usage and limits of the plan you have, please do also read this guide:

    I hope that helps.