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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email is on the bounce list

    Asked by mikeyd on July 21, 2017 at 05:46 AM

    Hi,

    I keep getting this error when logging in.

    Can you sort please?

     

    Regards,

    Mikey

    Screenshot
  • Profile Image

    Answered by Sven on July 21, 2017 at 09:42 AM

    Your email was on our bounce list, because your mail server was rejecting emails from us. I have now removed the email from our bounce list so you should able to receive emails now without issues. 

    Please note that you can remove yourself from the bounce list, for future reference, please refer to the guide below:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please refer to the guide below, for tips on how to prevent bouncing issues:

    How-to-Prevent-Email-Bouncing-Related-Issues