Email is on the bounce list

  • mikeyd
    Asked on July 21, 2017 at 5:46 AM

    Hi,

    I keep getting this error when logging in.

    Can you sort please?

     

    Regards,

    Mikey

    Jotform Thread 1204854 Screenshot
  • Sven
    Replied on July 21, 2017 at 9:42 AM

    Your email was on our bounce list, because your mail server was rejecting emails from us. I have now removed the email from our bounce list so you should able to receive emails now without issues. 

    Please note that you can remove yourself from the bounce list, for future reference, please refer to the guide below:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please refer to the guide below, for tips on how to prevent bouncing issues:

    How-to-Prevent-Email-Bouncing-Related-Issues