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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submission Problem

    Asked by thuckstep on July 26, 2017 at 06:28 PM

    I have a form where the first and last name doesn't come through on the submission email, but the data is in there when I view the form online.  Any suggestions why?

    Page URL:
    https://form.jotformeu.com/71090598855367

    Screenshot
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    JotForm Support

    Answered by Mike_G on July 26, 2017 at 11:18 PM

    In order for me to check the issue you are experiencing, I have created a clone version of your form. I noticed that you have updated the Unique Question of the First Name and Last Name fields. — How-to-Find-Field-IDs-and-Names

    The data does not appear in the email notification for those fields because the Unique Question of those fields contains "spaces".

    Update it similar to what is shown in the images below.

    And update the content of the email notification and the autoresponder on your form as well.

    Or you can just setup new notification and autoresponder.

    Setting-Up-Email-Notifications

    Setting-Up-an-Autoresponder-Email

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    Answered by thuckstep on July 27, 2017 at 11:47 AM

    I started with a template that had those fields in it, so let me work on correcting it.  Thanks for the help!!

     

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    Answered by thuckstep on July 27, 2017 at 12:10 PM

    That fixed it, thank you!!