What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I logged in, I received a message that my email was on a bounce list - It is my correct email address. What do I do to get my email off of your

    Asked by RieleyProperties on July 27, 2017 at 01:43 PM
  • Profile Image
    JotForm Support

    Answered by david on July 27, 2017 at 03:12 PM

    Email addresses are added to our bounce list when notification fail to be received.  This is usually due to the email provider blocking emails.  Here is more information on how to prevent such issues:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    And here is information on how to remove your address from our bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List