What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Limits

    Asked by melissa2ca on July 31, 2017 at 12:40 PM

    Hello - I just got notice that I am out of storage and exceeded payment limits. I was under the impression I was on the unlimited account, could you please look into this and let me know?

    Account username: melissa2ca

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    JotForm Support

    Answered by John_Benson on July 31, 2017 at 03:22 PM

    I checked your account and I can see that it is now over the limit. The monthly payment submission limit is 10. Upon checking, you have now 12 payment submissions to your account. That's the reason why your forms are disabled and over the quota. 

    As for the Total Submission Storage, you only have 500 total submission storage. It means that you can only store up to 500 submissions in your account. For more information regarding on Account Usage and Limits, please visit this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    If you want to clear the Total Submission Storage, you need to delete it manually or you can just let it delete automatically. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received. Keep in mind that deleted submissions are not recoverable. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data