Not getting form submission emails.

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    primrose1
    Asked on August 10, 2017 at 12:34 PM

    Once again, we are not getting our form submissions.  Why are our legit email addresses getting flagged as spam constantly?

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    ashwin_d
    Answered on August 10, 2017 at 01:17 PM

    Hello primrose1,

    I did check your last edited form and it seems your email address supervisor@primroselandscapingllc.com ended up in our bounce list for following reasons:

    Result: 

    supervisor@primroselandscapingllc.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have removed your email address from our bounce list and it should wok fine now. I would suggest you to please test your form again and get back to us if the issue persists. Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you!

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    primrose1
    Answered on August 25, 2017 at 12:15 PM

    Hi Ashwin_d

    Please note that we are not getting emails yet again.  This has happened 4 times in the last few months and is only corrected for a short amount of time.  This makes us look very unprofessional in not getting back to the people that are submitting the form.  Further, you stated previously that out supervisor email was in the bounce list but you never mentioned the c.bayer email address also in the bounce list and this was not corrected.  What has to be done to fix this?

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    BDAVID
    Answered on August 25, 2017 at 01:01 PM

    Try whitelisting our domain names and sending IP addresses within your email service provider to avoid bouncing issues: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

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    primrose1
    Answered on August 25, 2017 at 01:26 PM

    I'm not an IT person (even though I do all IT work for office) so not sure what any of this means or even how to do it. Also, there are numerous comments to this list that say it is outdated and not current. When I try to click on the 'reply' that goes with the comment it just takes me to my account so I can't see what the response is.

     

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    BDAVID
    Answered on August 25, 2017 at 01:58 PM

    In this case contact your email service provider support, and ask them to check if they are blocking our notifications. As well, ask them to whitelist our domain names and sending IP addresses:

    JOTFORM IP LIST:
     
    23.227.181.22
    23.227.181.27
    23.227.181.28
    23.227.181.29
    209.126.123.104
    209.126.123.105
    209.126.123.106

    209.126.119.154

    209.126.119.0/20
    64.247.128.0/18
    129.121.0.0/16
    152.160.0.0/16
    65.75.128.0/18
     
     
     
    JOTFORM DEFAULT EMAIL LIST:
     
    noreply@jotform.com
    noreply@formresponse.com
    noreply@jotmail.com
     
     
    JOTFORM SENDER DOMAINS LIST:
     
    jotform.com
    formresponse.com
    jotservers.com
    jotmails.com
    jotform.net
    amazonses.com
    email.amazonses.com
    *.smtp-out.amazonses.com
    s3.amazonaws.com  
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    primrose1
    Answered on August 25, 2017 at 02:21 PM

    We have gsuite through gmail for our email so you are saying I need to contact google? And you are saying they are responsible for the whitelist as well?

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    BDAVID
    Answered on August 25, 2017 at 02:39 PM

    Then there is no need to whitelist, as our domain names and sending IP addresses are already whitelisted.

    Please do the following:

    1. Search for this in your email inbox:
     
    Inline image 1
     
    2. If there are results, click on the top checkbox and set them all as NOT SPAM. 
     
    Inline image 2