- NiroAsked on August 14, 2017 at 12:19 PM
keeo getting message my account is disabled EVERY month
now my forms are disabled
what is the point of being your client and paying you when I have to deal with this hassle and no workability??
- JotForm SupportJohn_BensonAnswered on August 14, 2017 at 01:08 PM
Upon checking your account, I can see that you have reached the monthly limit of Payment Submissions. I also can see that you're under the Free plan. Please check the image of what we offer for the said plan:
To increase your payment submission limit, please upgrade your account. Here's a guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
To learn more on Account Usage and Limits, please visit this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits
I hope that helps. If you have questions, please contact us again.