The users are not redirected to Paypal when the form is submitted

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    Asked on August 23, 2017 at 01:55 PM
    #1. Some of the folks trying to sign up, are not being redirected to Paypal to finish their payment. I cant seem to replicate the issue, but I have had two applicants that testified of the same problem.
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    Answered on August 23, 2017 at 02:11 PM

    I assume that this issue is also related to your form

    Where those users redirected to the Thank You page? 

    I tested the form, but I was not able to replicate mentioned issue. When I submitted the form I was redirected to the PayPal checkout page.

    I inspected the submissions of your form and I found two submissions where the 'Mail in my deposit/payment' option was selected. When this option is selected the payment filed will remain hidden and the users will not be redirected to the Paypal. 

    Also, you payment field is not required and the users can leave it empty and just submit the form. 

    Please tell your users to submit the form again and to select any product inside of the payment field. You can also make Payment field required. 

    Let us know if you need further assistance. 

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    Answered on August 23, 2017 at 02:48 PM

    If I make payment field required, will the people that want to mail in their deposit get stuck?


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    Answered on August 23, 2017 at 04:10 PM

    If you need to offer payment by check or PayPal, here is our guide on how to set it up so that the user is not redirected to PayPal when check is selected:

    When the payment field is hidden, it will not require payment.  This will allow you to set the field as required but allow users to bypass the field if needed.