Forms not sending alert emails

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    aeroweb99
    Asked on September 01, 2017 at 09:27 AM

    My forms are not notifying me of any submissions. This has been going on for a while now. I have upgraded my subscription as I thought maybe I was out of room or had too many forms for the free version. I built new forms, embedded them in my website. They show up on the website just fine but will not send me a notification. I need this resolved quickly, this is the busiest time of year for me and cannot have this happening.

    Two forms are not working

    http://www.michiganfundraiser.com/discount_card_contact.html

    http://www.michiganfundraiser.com/discount_card_place_order.html

    I have other forms on other websites but don't know if they are working or not. I'm worried about this site right now.

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    BDAVID
    Answered on September 01, 2017 at 11:27 AM

    The email recipient for the first form is not in our bouncing list, and the mail logs shows that notifications are being sent: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    On regards of your second form, only one recipient was in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please make sure to check the spam folders for each recipient, and if you find the notifications there, mark them as NOT SPAM. In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses