How secure is the data submitted on form

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    Asked on September 29, 2017 at 10:40 AM

    I have a website that we are trying to add a credit application to, does the basic $39.99 month plan cover that? Will it be secure enough to protect our customers? What if we didn't want their info stored after we printed off the Application? Could we have parts of the Applications hidden as part of extra security? 

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    Answered on September 29, 2017 at 11:30 AM

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection using

    We provide a very high security through out our hosting provider's servers for stored data. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks. 

    All our form are by default secure: 

    If you want your form user to know that their data will be sent securely, you can add enable security certificate seal in your form. Here is a guide which you can refer: 

    You can also encrypt your form and your data. 

    We're also Safe Harbor certified. Please see our Privacy policy here.

    If you want to have the payment fields inside of your form you have to use one of JotForm payment tools.

    Inside of this articles you can find out more about payment tools and how to set payment form: 

    All our plans can use this features. The only difference between different account plans is the number of the payments submission they can receive. More about the different account plans and limits, you can find on our Pricing page.

    Also, please note that the credit card info is not stored on our servers. They are processed by the payment processor that you added to your form. 

    You also have a possibility to delete the submitted data from your JotForm account. 

    How to Delete Form Submission Data

    Feel free to contact us if you have any other questions.