Client not able to submit form

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    anacondaz
    Asked on October 08, 2017 at 08:20 PM

    I have noticed client email me that  form seems not work as a submit


    https://form.jotform.com/72580357784164

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    jonathan
    Answered on October 08, 2017 at 09:29 PM

    Please provide us more details how the client uses the form. There are *required fields on the form that must be fulfilled before it can be submitted. 

    I also found that there is Stripe payment integration.

    But the Stripe connection is not yet connected. The payment option will not work and will prevent submission of the form if there is issue with the connection.


    Make sure you connect first the Stripe payment and then check again.

    Let us know if issue persist.


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    anacondaz
    Answered on October 09, 2017 at 02:43 AM
    Attachment available until Nov 7, 2017
    Click to Download
    jotform payment.mov
    30.1 MB
    ...
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    Nik_C
    Answered on October 09, 2017 at 04:28 AM

    I'm afraid that we didn't receive your attachment, if it is a video, please upload it to some online drive and share the link.

    We'll wait for your response.

    Thank you!

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    anacondaz
    Answered on October 09, 2017 at 04:43 AM
    They said payment stripe. Supposed be work
    But client try submit seem not work
    ...
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    Nik_C
    Answered on October 09, 2017 at 05:08 AM

    I checked your form and it seems that it is connected properly. But in order to test it, a live card must be used.

    Did you test your form to see if the error is showing for you?


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    anacondaz
    Answered on October 09, 2017 at 03:43 PM
    Good morning. I did test myself and still long time submit not complete seem your system somthing wrong
    ...
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    Mike
    Answered on October 09, 2017 at 06:57 PM

    1) Please open a browser console (see the next guide) before clicking the Submit button.

    How to get a console report from most common browsers

    Then, click the submit button to see if there are any errors in console.

    2) Provide us with a screenshot of the errors if any.

    How to Post Screenshots to Our Support Forum