Forms are sending out wrong information when completed

  • Profile Image
    kellybrownphoto
    Asked on October 18, 2017 at 01:43 PM

    I'm having an issue where my customers complete a form and it sends out the form to their e-mail with the information from an older form. I cloned a previous form and changed the information but it keeps the information from sending out. Is there a way to turn off forms being e-mailed to whoever fills them out if this problem isnt fixed?

  • Profile Image
    ashwin_d
    Answered on October 18, 2017 at 02:38 PM

    In the original form, you must have edited the auto-responder email template. When you cloned it, the same email template must have been cloned. The best way to solve this problem is to delete the existing auto-responder email alert and add a new one. When you add a new email alert, it will always include all questions from your form. 

    The following guide should help you:

    Delete auto-responder email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new auto-responder email alert:  https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email