Forms are not available

Hello

Our forms are not available. Do you have problems with the server?

I did check your form and account and did not find any issue with that. It seems to work as expected. Your form loads fine and I was also able to submit it successfully. Please check the screenshot below:

Are you getting any error message when you submit your form? Please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

We will wait for your response.

Thanks for your Feedback, 

if i try following lik  https://form.jotformeu.com/53534093327354 

Form is not reachable 

I try it with the following link  https://jotformeu.com/53534093327354 and it runs.

But in the Form depoloyment the link is defined as  https://form.jotformeu.com/53534093327354 

Also on preview function it breaks.

Whats happend? 


Tanks for feedback. 

krgds 
Christoph 

I'm sorry for the trouble caused to you. 

What happens when you access your form with following URL:   https://form.jotformeu.com/53534093327354 

I would suggest you to please share a screenshot and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

We will wait for your response.

This is the Screen shoot

Hello,

Sorry for this inconvenience.

We are in an active process to identify the problem. Since it is not reproducible from our side, we requested browser network traces from the ones who is facing this problem. This is essential for us to distinguish problem.

If you are able to gather those info please share with us with screenshots. Here are some guides about how to get those and share with us: 

https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

Regards.

Original post: https://www.jotform.com/answers/1290996-Issue-with-access-after-sharing-link 

Routenverfolgung zu eu-lb1.jotservers.com [52.29.239.142]
über maximal 30 Hops:

  1     2 ms     2 ms     2 ms  centrobusiness [192.168.1.1]
  2    10 ms    10 ms    10 ms  213.3.239.216
  3    15 ms    12 ms    11 ms  193.134.95.65
  4    15 ms    15 ms    17 ms  i79zhh-015-ae13.bb.ip-plus.net [193.134.95.14]
  5     *        *        *     Zeitüberschreitung der Anforderung.
  6     *        *        *     Zeitüberschreitung der Anforderung.
  7    22 ms    20 ms    20 ms  ae-21.r02.frnkge04.de.bb.gin.ntt.net [129.250.8.33]
  8    21 ms    21 ms    20 ms  ae-27.r24.frnkge08.de.bb.gin.ntt.net [129.250.5.52]
  9    31 ms    21 ms    25 ms  ae-13.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.207]
 10    21 ms    21 ms    32 ms  212.119.27.170
 11     *        *        *     Zeitüberschreitung der Anforderung.
 12     *        *        *     Zeitüberschreitung der Anforderung.
 13    21 ms    21 ms    22 ms  54.239.5.170
 14    21 ms    23 ms    21 ms  ec2-52-29-239-142.eu-central-1.compute.amazonaws.com [52.29.239.142]

Ablaufverfolgung beendet.

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