Submission emails are not showing correct questions.

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    kthompson55
    Asked on November 08, 2017 at 12:32 PM

    Hello,


    We have a form that when filled out is sending the wrong results, even though when looking at the form submission, the fields are correct.  Just the emails are wrong.

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    ashwin_d
    Answered on November 08, 2017 at 01:53 PM

    Do you mean to say that the submission emails is not displaying the correct questions?

    The most likely cause of this issue could be that you must have cloned the form and the notification email alert must have been edited earlier. The best way to solve this problem is to delete the existing email alert and add a new one. Please note that a new email alert will always include all the questions of your form. The following guide should help you:

    How to delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  https://www.jotform.com/help/25-Setting-up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.