- ywamchicoAsked on December 05, 2017 at 04:15 PM
Good afternoon, My name is Joy. One of our clients is filling out an application for us and after she clicks "submit" it just says "please wait" forever and never completes and I don't see it on our end either. She's tried it 3-4x on different devices with the same outcome.
- JotForm SupportKevin_GAnswered on December 05, 2017 at 05:46 PM
Apologies for the inconveniences this may have caused to you.
I have been testing your form and was unable to replicate the problem, I was navigating through the form pages and filling out the required fields and was able to submit it without any problem.
I think there might be something blocking the form, an add on, plugin, security setting or anything on the network or browser that may be preventing the form to be submitted.
In order to know if that's the case I would recommend you to ask your user to check the console, this guide will help with that: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
Please provide us a screenshot of that following this guide (this forum does not accept attachments through email replies so please do not attach the image via email response to this thread): https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.