New Form Layout: Address fields not displaying properly in custom URL.

  • FriasTM
    Asked on December 18, 2017 at 6:41 PM

    In the address section of our form, the boxes are stacked on top of each other and not displaying correctly. 

    This is the standard Address widget built into Jotform.

    See screenshot and please advise on how to fix this without losing all of my other customer's data.

    Jotform Thread 1326688 Screenshot
  • djoler
    Replied on December 18, 2017 at 7:26 PM

    Hi,

    Try to put this code into custom CSS:

    div.jfField[data-type="address_line_1"]{

    -webkit-box-flex: 0;

      flex: 0 0 50%;

    margin-top: 1.5em;

    }

    div.jfField[data-type="address_line_2"]{

    -webkit-box-flex: 0;

      flex: 0 0 50%;

    margin-top: 1.5em;


    }

    Here, you can check how to inject custom CSS code: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    I hope to hear good news, from you!

  • David JotForm Support Manager
    Replied on December 18, 2017 at 9:11 PM

    @FriasTM, we apologize for the inconvenience, I have checked your form, and the issue reproduces only on the custom URL, example:

    Your custom URLhttps://form.jotform.us/FriasTM/long-hauling-suspicion-form 

    1513649023CUSTOM Screenshot 10

    VS

    Form's direct default link: http://www.jotform.us/form/72295302191149 

    1513649125defaultlink Screenshot 21

    Even though the code provided by @djoler would solve the problem, unfortunately, CSS injection is not available for forms with the "Single Questions in One page" layout:

    1513649324singlequestionsinonepage Screenshot 32

    I have forwarded this issue to our back-end team. You will be notified via this thread when the issue gets fixed. 

  • David JotForm Support Manager
    Replied on December 18, 2017 at 9:14 PM

    Meanwhile, can you please try the following:

    1) Reset your custom URl: 

    1513649609reset 001 Screenshot 10

    2) Clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    3) Create your custom URL again: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form 

    Let us know if that solves the issue.

  • Scott JotForm Developer
    Replied on December 19, 2017 at 7:16 AM

    Hey everyone,

    This styling issue was fixed before and like David said it was due to cached styles.

    Thank you for contacting us FriasTM, let us know if you ever need anything else.

    Cheers!