Form Calculation: Why is my calculation not performing correctly?

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    nbpsta
    Asked on January 20, 2018 at 04:10 PM

    however, when it calculates the values of the section it comes up as 123 not the totals for the items chosen.



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    Kevin_G
    Answered on January 20, 2018 at 10:22 PM

    I have checked your form and I could not find the calculation widget, but I would recommend you to add calculation values to your fields so the number is passed over instead of the text, please check the following guides that will also help you: 

    https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget



    https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    I hope this helps. 

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    nbpsta
    Answered on January 23, 2018 at 12:32 PM

    Thanks for your response.  However, I have added the item you said I omitted and still all I get is  123 in the total portion.  SO frustrating!!!!  Please advise.  Can't I call someone and have them walk me through this!

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    Kevin_G
    Answered on January 23, 2018 at 01:18 PM

    Unfortunately, we do not provide phone support so will not be possible to call you.

    I have now checked your form and I can see you have added a calculation widget and you're already performing some calculations, I have checked some options and I can see the calculation works fine: 

    15167311191.gif

    I have already cleared your forms cache in case the form is not showing this update for you. 

    If the problem persists on your end, please provide us some screenshots about the issue, this guide will help you doing so (please do not attach the images on email responses since they will not reach this thread): https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.