- makmur76Asked on February 23, 2018 at 02:10 AM
Yesterday I have extended the member $ 19 every month, but why my account is still disabled
- JotForm DevelopergizemAnswered on February 23, 2018 at 06:55 AM
I have checked your account. I can see that you have received more than 1000 submissions this month. (This count will be reset next month's first day.)
You can see your current plan below:
According to this, you need to upgrade your account to any paid plan upper than the bronze plan.
Also, you can cancel your subscription and take a refund. Then you can upgrade your account to any other plan. You can find further information here.
You can check your billing and pricing plan here.
If you have any further questions, feel free to ask.