Why I'm not receiving submission emails?

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    jardinemarilee
    Asked on February 27, 2018 at 02:26 PM

    I have set conditions; they're all correct ... but still the form won't email to the addresses I've supplied.

  • Profile Image
    Nik_C
    Answered on February 27, 2018 at 03:43 PM

    I checked both of your Notifiers and associated conditions.

    And both are going to the same email address: jardine.marilee@cleanharbors.com  and both are sending the same Notifier.

    15197642272018-02-27_21-43-29.png

    So I'm not sure what would you like to do there. But according to the current setup, you don't need conditions there, remove them and have the Notifier be sent on each submitting.

    If you need any further assistance please let us know.

    Thank you!

  • Profile Image
    jardinemarilee
    Answered on February 27, 2018 at 04:40 PM

    Thank you ... I only added the conditions because I couldn't get it to work.  I'll try your suggestion again.  Thank you so much!

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    jardinemarilee
    Answered on February 27, 2018 at 05:18 PM

    It still doesn't work.  I have 4 emails in as a test document ... none are receiving an email.

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    Marvih
    Answered on February 27, 2018 at 07:06 PM

    I have sent a Submission test and it seems to be sent successfully when I checked your Accounts Email History.

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    15197763461269.png

    Please kindly check it again since this is the First Submission I saw on your form.

  • Profile Image
    jardinemarilee
    Answered on February 27, 2018 at 08:43 PM
    How weird. I didn't really receive it
    Kindest Regards,
    CLEAN HARBORS
    Marilee Jardine, CRSP, Licensed Investigator, COR Auditor
    Director, Health & Safety
    Canadian Industrial & Specialty Services
    Cell: 780-292-6500
    Personal Cell: 780-991-4921
    "SAFETY STARTS WITH ME
    LIVE IT 3-6-5
    ...
  • Profile Image
    Nik_C
    Answered on February 28, 2018 at 01:53 AM

    Please check your email domain and if the emails aren't blocked there, you can check this document: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Also, please check Junk/Spam folder as well.

    Let us know if you were able to resolve this issue.

    Thank you!