Images are not showing in PDF

  • Profile Image
    Peter DU CHAU
    Asked on March 01, 2018 at 03:44 AM

    Hi, since this morning pictures don't appear anymore in pdf ... only the name of the picture ... Please help quickly !! Thx

  • Profile Image
    Adrian
    Answered on March 01, 2018 at 06:45 AM

    Can you please give us the Form URL and the Submission ID on which the images are not showing?
    Where to Find My Form URL?

    I have checked some of your forms and the images are showing properly in a submission made on March 1st.

    I have also created a test form and the image is showing on the PDF.

    1519904692tes.png

  • Profile Image
    guest_50971901065050
    Answered on March 01, 2018 at 07:43 AM
    The url of my form :
    https://form.jotformeu.com/50972478808368
    And you fin dan example enclosed tot his mail ….
    [Afbeelding1]
    Dé onbetwiste nummer 1 in TRENDSTOP
    Peter Du Chau
    Alg. Dir./Dir. Gén.
    Molenkouter 148/6 * 9620 ZOTTEGEM
    T +32 (9) 369 99 20 * F +32 (9) 345 05 86 * E : info@checkpoint-online.be
    FOD Econ./SPF Econ. : 219420 * Minnelijke Inning van Schuldvorderingen * Recouvrement de Dettes à l'Amiable
    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: donderdag 1 maart 2018 12:45
    Aan: Info Checkpoint-online
    Onderwerp: Re: Images are not showing in PDF
    A new response has been received:
    [JOTFORM]
    Answered by Adrian
    Can you please give us the Form URL and the Submission ID on which the images are not showing?
    Where to Find My Form URL?
    I have checked some of your forms and the images are showing properly in a submission made on March 1st.
    I have also created a test form and the image is showing on the PDF.
    [1519904692tes.png]
    View this thread on browser » Unsubscribe Thread
    1519904701
    ...
  • Profile Image
    Adrian
    Answered on March 01, 2018 at 09:01 AM

    As you can see, the PDF images are showing on my end for your form as well.

    1519912764Image.png

    The images are showing in the downloaded PDF as well.

    Please clear the cache of your browser and try again or try using another browser.

  • Profile Image
    guest_50971901065050
    Answered on March 01, 2018 at 09:43 AM
    Thank you : I cleared my cache … tried with another browser … tried on another computer here … result is the same !!! One can see the pictures but the DO NOT appear in the downloaded PDF !!!
    [Afbeelding1]
    Dé onbetwiste nummer 1 in TRENDSTOP
    Peter Du Chau
    Alg. Dir./Dir. Gén.
    Molenkouter 148/6 * 9620 ZOTTEGEM
    T +32 (9) 369 99 20 * F +32 (9) 345 05 86 * E : info@checkpoint-online.be
    FOD Econ./SPF Econ. : 219420 * Minnelijke Inning van Schuldvorderingen * Recouvrement de Dettes à l'Amiable
    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: donderdag 1 maart 2018 15:02
    Aan: Info Checkpoint-online
    Onderwerp: Re: Images are not showing in PDF
    A new response has been received:
    [JOTFORM]
    Answered by Adrian
    As you can see, the PDF images are showing on my end for your form as well.
    [1519912764Image.png]
    The images are showing in the downloaded PDF as well.
    Please clear the cache of your browser and try again or try using another browser.
    View this thread on browser » Unsubscribe Thread
    1519912891
    ...
  • Profile Image
    Victoria_K
    Answered on March 01, 2018 at 10:49 AM

    From what I can read at this thread, it seems that you need to customize your PDF report. Images might not fit it at the moment.

    Here is a guide related:

    How-to-Customize-PDF-Submissions-Report


    Hope this helps!

  • Profile Image
    guest_50971901065050
    Answered on March 02, 2018 at 04:43 AM
    I’m very sorry, but it clearly is a problem in the Jotform application !
    I even created a new form and the problem is the same !
    Pdf-files work perfectly with other applications …
    Additionally : it is impossible that the problem would be local : problem is the same on tw different computers here at the office !!
    [Afbeelding1]
    Dé onbetwiste nummer 1 in TRENDSTOP
    Peter Du Chau
    Alg. Dir./Dir. Gén.
    Molenkouter 148/6 * 9620 ZOTTEGEM
    T +32 (9) 369 99 20 * F +32 (9) 345 05 86 * E : info@checkpoint-online.be
    FOD Econ./SPF Econ. : 219420 * Minnelijke Inning van Schuldvorderingen * Recouvrement de Dettes à l'Amiable
    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: donderdag 1 maart 2018 16:49
    Aan: Info Checkpoint-online
    Onderwerp: Re: Images are not showing in PDF
    A new response has been received:
    [JOTFORM]
    Answered by Victoria_K
    From what I can read at this thread, it seems that you need to customize your PDF report. Images might not fit it at the moment.
    Here is a guide related:
    How-to-Customize-PDF-Submissions-Report
    Hope this helps!
    View this thread on browser » Unsubscribe Thread
    1519919355
    ...
  • Profile Image
    Adrian
    Answered on March 02, 2018 at 06:28 AM

    As I said earlier, I am able to see the images on the submissions page and on the downloaded PDF.

    15199899032018-03-02 12_24_13.gif

    Here is the downloaded PDF: https://drive.google.com/file/d/1yzz4ZGPBfGuS2Zgd7W-5uVjGpPNw1ynq/view?usp=sharing

    Please download it and let us know if you can see the images in that file. It might be that the PDF reader is blocking the images or some browser extension.

  • Profile Image
    adarshshetty18
    Answered on March 02, 2018 at 06:38 AM

    test

  • Profile Image
    guest_50971901065050
    Answered on March 02, 2018 at 06:43 AM
    Sir, problem solved in the meantime …thx
    [Afbeelding1]
    Dé onbetwiste nummer 1 in TRENDSTOP
    Peter Du Chau
    Alg. Dir./Dir. Gén.
    Molenkouter 148/6 * 9620 ZOTTEGEM
    T +32 (9) 369 99 20 * F +32 (9) 345 05 86 * E : info@checkpoint-online.be
    FOD Econ./SPF Econ. : 219420 * Minnelijke Inning van Schuldvorderingen * Recouvrement de Dettes à l'Amiable
    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: vrijdag 2 maart 2018 12:28
    Aan: Info Checkpoint-online
    Onderwerp: Re: Images are not showing in PDF
    A new response has been received:
    [JOTFORM]
    Answered by Adrian
    As I said earlier, I am able to see the images on the submissions page and on the downloaded PDF.
    [15199899032018-03-02 12_24_13.gif]
    Here is the downloaded PDF: https://drive.google.com/file/d/1yzz4ZGPBfGuS2Zgd7W-5uVjGpPNw1ynq/view?usp=sharing
    Please download it and let us know if you can see the images in that file. It might be that the PDF reader is blocking the images or some browser extension.
    View this thread on browser » Unsubscribe Thread
    1519990080
    ...