Jot form is freezing

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    cwaddingtonphoto
    Asked on March 05, 2018 at 10:48 PM

    I WAS able to open my account but once I clicked on a form everything would freeze.  I cleared the cache and now the jot form web site won't even open on my computer.  I'm running a Mac. 

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    tina
    Answered on March 06, 2018 at 02:50 AM

    I have checked your account but I was not able to replicate the issue. However, It may be caused because of the form caches. I have cleared your form caches. You can clear your form caches by yourself too:

    How to Clear Your Form Cache?

    If the issue still persists, could you please provide us the browser's name and its version number and some screenshots of browser console.

    ->I kindly recommend you to try another browser for a temporary solution if the issue encounters again.


    You can check this page for more effective guides:

    How to get a console report from most common browsers?

    I hope this helps.