Can you tell me why my account was suspended?

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    Blair 
    Asked on March 08, 2018 at 10:48 AM

    Hi, Can you tell me why my account was suspended? I have a medical practice and need access to these forms with important information. Thanks!

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    John_Benson
    Answered on March 08, 2018 at 11:47 AM

    Your account got suspended because the "Credit Card Authorization" form is collecting Credit Card information using Basic fields.

    1520527512Suspended_001.png

    As per our terms, collecting credit card information is not allowed here in JotForm.

    We need to delete the guilty fields so we can re-activate your account. Let us know if that is okay with you.

    Also, if you want to create an Order form without being suspended, please follow this guide: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    We'll wait for your reply. Thank you.

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    Blair 
    Answered on March 08, 2018 at 11:49 AM

    Please reactivate. Thanks!

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    Marvih
    Answered on March 08, 2018 at 11:59 AM

    I have now reactivated your account and deleted the said offending fields to prevent it from getting Suspended again.

    Thank you.

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    Blair
    Answered on March 08, 2018 at 12:18 PM

    you deleted all my forms and information that had not been transferred. I need this back. The credit card form was only to be deleted. 

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    Kevin_G
    Answered on March 08, 2018 at 12:25 PM

    I have reviewed your account and I can see my colleague just deleted the credit card fields from the form http://www.jotform.us/form/80638474584165

    The other forms are still on your account, there is a total of 5 active forms, I also checked your account activity logs and I can see nothing else was deleted, submissions nor forms, you may also check this guide and review your account activity logs: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    I you have noticed missing submissions/forms, please provide us more details about it so we can further investigate on our end.