Classic Forms/Embedded: Why are users unable to type credit card information on the Square field.

Suddenly our users are unable to click to type anything in the credit card number, CVV, expiration date, and postal code fields for a square payment when using an embedded form (but all fields work when using the jotform direct link). This applies to all our forms in most browsers (Chrome, Explorer). Example:

Embedded (can't type credit card number):
https://bbyo.ca/events/mitait/

Same form using a direct link (works):
https://form.jotform.com/80707499232260

Everything worked fine with square payments on our embedded forms until now. What's the problem?

Funny thing is the embedded forms work properly in Microsoft Edge browser.

Apologies for the inconveniences this may have caused to you. 

I have been testing your embedded form and I can see it works, I was able to type in data in the mentioned fields: 

I'm using Google Chrome and Windows 10, I have cleared your forms cache for now, may you please test and see if the issue persists? 

I also checked the web console and it seems clear, there are not errors causing this. 

If the problem persists, please try embedding your form using the iFrame code instead: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

Let us know how it goes. 

I am also using Google Chrome and Windows 10 Pro. I still cannot click or type in the credit card boxes - and even when a product is selected, the total price is showing $0. See attached screenshot. Again, this is only happening when embedded, not when using the direct JotForm link.

Ok I just switched it to iframe and it works fine. Does this mean I will always have to use iframe now rather than the regular embedding method?

I have just checked your page and it seems to be using the form's iFrame code, the form should be working fine with both embed methods, as I tested before the form was working fine with the default embed code. 

I would recommend you to try clearing your browser's cache in case the issue happens again, this guide will help you doing so: https://kb.iu.edu/d/ahic 

It may be that something is generating conflicts as  well, any security software installed on the computer, antivirus or add-on installed on the browser, I would also recommend you to check the web console to see if there are errors and temporary deactivate the antivirus, add-on and try using a different connection if possible, this will help to identify further what may be causing the issue. 

This guide will help you getting the console report if the problem persists: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

Thanks.