We have changed the PayPal email for payment integration

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    houstonacademy1533
    Asked on April 12, 2018 at 02:51 PM

    Hello, we need to link our new paypal email to our registration, We aren't seeing the $ with our paypal, Also we've had some folks sign up through our registration and we aren't seeing their submissions yet they are getting a paypal receipt from our old paypal email from an old employee. PLEASE HELP


    334 405 0364

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    Victoria_K
    Answered on April 12, 2018 at 03:59 PM

    I have checked the form you shared and can see that the payment integration is set up for h*r*b@ho*****academy.com email at the moment. I can also see 22 incomplete submissions. Can you please check if those are submissions you haven't received?

    How-to-View-Incomplete-Payments

    As you have changed the PayPal account, I have also cleared your form caches to prevent cache related issues. We do have a related guide, in case you might need it in future:

    How-to-Clear-Your-Form-Cache

    Hope this helps. But, if you need further assistance, please let us know.