Email template: Fields not in correct order

  • dorrinego
    Asked on July 20, 2018 at 4:58 AM

    Hi!

    Been experiencing this problem a lot recently. 

    Whenever somebody submits a form to me and i check the submission on my email, the questions are not in order. I attached a sample below. 

    Jotform Thread 1530139 Screenshot
    Page URL: https://form.jotform.me/dorrinego/wedding-quotation-request
  • aubreybourke
    Replied on July 20, 2018 at 9:23 AM

    It looks like your email template is corrupted. May I suggest you delete this email and add it again? It should re-initialize everything and work as expected.

  • dorrinego
    Replied on July 20, 2018 at 8:08 PM

    You mean delete my account? Sorry, not techy! 

  • Kevin Support Team Lead
    Replied on July 20, 2018 at 9:37 PM

    No, my colleague is referring to delete the current email template and add a new one, the guides below will help you doing so: 

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    Let us know how it goes. 

  • dorrinego
    Replied on July 23, 2018 at 11:59 PM

    Fixed it! Many thanks