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dorrinegoAsked on July 20, 2018 at 4:58 AM
Hi!
Been experiencing this problem a lot recently.
Whenever somebody submits a form to me and i check the submission on my email, the questions are not in order. I attached a sample below.
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aubreybourkeReplied on July 20, 2018 at 9:23 AM
It looks like your email template is corrupted. May I suggest you delete this email and add it again? It should re-initialize everything and work as expected.
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dorrinegoReplied on July 20, 2018 at 8:08 PM
You mean delete my account? Sorry, not techy!
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Kevin Support Team LeadReplied on July 20, 2018 at 9:37 PM
No, my colleague is referring to delete the current email template and add a new one, the guides below will help you doing so:
https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
https://www.jotform.com/help/25-Setting-up-Email-Notifications
Let us know how it goes.
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dorrinegoReplied on July 23, 2018 at 11:59 PM
Fixed it! Many thanks